Privacy Policy

1. Introduction

Welcome to FileAm ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how FileAm collects, uses, stores, and protects your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

We are committed to protecting your personal data in accordance with:

• Nigeria Data Protection Regulation (NDPR)
• General Data Protection Regulation (GDPR), where applicable

2. Data We Collect

Personal information

• Name
• Email address
• Phone number
• Business role (e.g. business owner, accountant)
• Login credentials

Business and financial data

• Business profile details
• Revenue and expense records
• Payroll and employee data (if enabled)
• Tax-related information (VAT, PAYE, WHT summaries)
• Uploaded documents (receipts, invoices, filings)

Technical data

• IP address
• Device information
• Browser type
• App usage logs
• Cookies and similar technologies

3. How We Use Your Data

We use your data to:

• Provide financial visibility and profitability insights
• Calculate tax obligations using TaxGPT
• Generate compliance guidance and reminders
• Enable filings and evidence storage
• Improve product accuracy and performance
• Communicate updates, alerts, and support messages
• Meet legal and regulatory obligations

We do not use the data we collect for marketing purposes.

4. Legal Basis for Processing (GDPR)

We process data based on:

• User consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (e.g. product improvement)

5. Data Sharing and Third Parties

We may share data with:

• Payment processors (for tax remittance)
• Government tax authorities (only where explicitly authorized)
• Cloud hosting providers
• Analytics and monitoring tools
• Integration partners (e.g. payroll or banking platforms)
• AI service providers (Google Gemini, which powers TaxGPT)

AI processing with Google Gemini (TaxGPT)

TaxGPT, our AI tax assistant, is powered by Google Gemini. To generate tax calculations, compliance guidance, and insights, we share certain data you provide with Google's Gemini AI models for processing.

The data we may share with the AI model includes:

• Receipts and invoices
• Financial statements and records
• Revenue and expense data
• Tax-related information (e.g. VAT, PAYE, WHT summaries)
• Other documents and details you submit to TaxGPT

This data is shared solely to provide the TaxGPT feature and generate responses to your queries. Google's processing of this data is governed by Google's applicable terms and privacy policies. We share only the data necessary to deliver the requested AI functionality.

We do not sell your data.

6. Data Storage and Security

• Encrypted storage (at rest and in transit)
• Role-based access controls
• Audit logs
• Regular security reviews

Data is stored only as long as necessary for legal, operational, or compliance purposes.

7. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Withdraw consent
• Request data portability

Requests can be sent to privacy@fileam.app.

8. Account Deletion

You can delete your account and associated data at any time, either in the FileAm app under Settings → Account → Delete Account, or by submitting a request through our account deletion page.

Once we receive your request, your account and associated data will be scheduled for deletion. Some information may be retained where required for legal, operational, or compliance purposes.

9. Cross-Border Transfers

Where data is transferred outside Nigeria or the EU, we ensure appropriate safeguards are in place.

10. Children's Privacy

FileAm services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

11. Updates to This Policy

We may update this policy periodically. Continued use of FileAm means acceptance of the updated terms.